Customer Service Crew - Puyo Silky Desserts Outlet (Gressmall Gresik)

Join Puyo Indonesia Creations as a Customer Service Crew at our Puyo Silky Desserts Outlet in Gressmall Gresik! We are a leading name in the hospitality and dessert industry, dedicated to delivering exceptional customer experiences with our premium-quality desserts and exceptional service.

In this role, you'll be the first point of contact for our customers, ensuring their satisfaction and loyalty. You'll handle inquiries, process orders, and manage customer complaints with professionalism and empathy. Our outlet is a vibrant part of Gresik's food scene, and we're looking for someone who can thrive in a fast-paced, customer-centric environment.

This is a fantastic opportunity to grow your customer service skills while contributing to a company that values its people and customers equally. If you're passionate about hospitality and have a knack for building strong customer relationships, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Greet customers with a warm and friendly attitude, ensuring they feel valued and welcome.
• Handle customer inquiries, orders, and complaints with professionalism and empathy.
• Process transactions using our POS system, ensuring accuracy and efficiency.
• Assist in stock management and maintaining a clean, organized outlet.
• Uphold our company's values and standards of customer service.
• Collaborate with the team to ensure a seamless customer experience.
• Provide feedback and suggestions for improving our services.
• Adhere to health and safety guidelines, ensuring a safe working environment.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the food and beverage industry.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric approach.
• Basic knowledge of POS systems and inventory management software.
• Familiarity with Indonesian language, both spoken and written.
• Ability to work in a team and follow instructions.
• Enthusiasm for the hospitality industry and a passion for providing exceptional customer service.

🛠️ Keahlian

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