Customer Retention Specialist - Field Canvassing (Cideng, Jakarta)

Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist to join our team in Cideng, Jakarta Pusat. In this role, you will play a pivotal part in our field canvassing efforts, focusing on direct selling, customer retention, and relationship management. Our mission is to ensure our customers have a seamless and satisfying experience with our products and services, and your daily tasks will be centered around achieving this goal.

As a Customer Retention Specialist, you will be responsible for visiting our customers' locations to understand their needs, address any concerns, and provide tailored solutions. You will use tools like CRM software and data analytics to track customer interactions and identify opportunities for improvement. This role offers a unique opportunity to work closely with our customers, contributing to their satisfaction and loyalty while advancing your career in the financial services industry.

📋 Tanggung Jawab Pekerjaan

• Conduct field canvassing to visit customers and understand their needs and concerns.
• Develop and implement strategies to retain and satisfy customers through direct interaction.
• Utilize CRM software and data analytics tools to track customer interactions and performance metrics.
• Identify and address customer issues promptly to maintain high satisfaction levels.
• Provide tailored solutions and recommendations to customers based on their needs.
• Collaborate with the sales and customer service teams to ensure consistent messaging and support.
• Participate in training and development programs to enhance your skills and knowledge.
• Report on customer feedback and retention metrics to the management team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer retention, sales, or a related field.
• Strong communication and interpersonal skills to build and maintain customer relationships.
• Proficiency in using CRM software and data analytics tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the financial services industry is a plus.
• Valid driver's license and reliable transportation.
• Fluency in Indonesian and English is required.

🛠️ Keahlian

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